AEZ will continue to monitor the toll programs and ensure we are always providing our valued customers with the best services to facilitate their travels. The pamphlets provide the customer with the ability to view which toll roads have payment options and the ones that are automated. Our rental agents are trained to fully explain the benefits of the E-Z Toll program and to also provide these pamphlets to the customers for them to review and determine whether or not the service favors them. These will also be implemented in all of our locations. The following steps were provided by the business 1)Toll packages- Our Marketing & Sales Team has created pamphlets which provide all the toll routes within the States of California, Massachusetts, New Jersey, and New York. Advantage Rent A Car responded to the Better Business Bureau with steps they will take in order to eliminate these patterns. Consumers have reported vehicles were not made available to them at time of rental after making a reservation.Consumers have reported receiving charges for insurance packages they opted out of at the time of rental.
#Advantage car rental orlando airport cracked#
Consumers have also reported they have received charges regarding cracked windshields or damages of a vehicle they have rented that does not apply to them or the car they were in possession of. Specifically, consumers have reported receiving charges for toll packages they opted out of a the time of rental.
BBB files indicate that this business has a pattern of complaints. The company has requested prior to filing a complaint, please email or call (407) 888-0519.
0 kommentar(er)
